Customer Care Programmes are ideal for those planning to deal with customers or already in customer service role who want to consistently meet or exceed customers needs.

Apprenticeship programmes start dates will be announced soon

Apprenticeships

Traineeships

Online Courses

Level 2 Customer Service Practitioner Apprenticeship

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.

Duration: The apprenticeship will take a minimum of 12 months to complete

Entry requirements: Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.

Level 1 Customer Care Traineeships

Traineeships in Customer Care at Oxbridge Graduate Studies are aimed at people aged 16 to 24 who are keen to work but who need a little help to get an apprenticeship,a job or further training. These short courses will help you by giving you work experience and skills you can put on your CV.

Duration: The traineeships will take a minimum of 6 weeks and a maximum of 6 months.

What will I study?

Work experience in customer care environment (minimum 100 hours)

Preparation for job interviews and assistance with writing your CV

Help with improving essential English and maths skills, if required

Customer Care Online Course

This is an affordable, flexible learning option that will help you succeed in your current position, or set you on track for future goals or career changes. A multiple choice test at the end of the course will lead to a recognised certification.

Customer Relationship Management Online Course

Whether you own your own small business or work in a customer-focused role for a large organisation, you will know that excellent customer relations are the key to fostering customer loyalty and ultimately gaining the edge on the competition. This great value short online course is expertly designed to teach you all you need to know to provide the best customer experience possible to boost your business’s success or get that promotion.